PEAKPROTECT+ Performance Pack Description

Overview of the Package

By default, SecuTix guarantees to each client a combined base access rate across all client’s ticketshops measured in ACS (see glossary below). However, in certain cases such as peak periods or high-intensity sales, this standard access rate might be insufficient to meet

PeakProtect+ pack is SecuTix 's solution tailored to address these requirements for clients running S360 platform on a shared slot. This package is structured as a base package sold on a yearly basis, with the option to further enhance the access rate with a MAX option, available on a per-sale event basis.

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PEAKPROTECT+ Scope of Service

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The PeakProtect+ base package is designed to support a greater number of concurrent users on ticket shop portals, both on a permanent basis and during pre-scheduled sales, at an accelerated rate. Specifically, it includes:

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The base package is purchased for a one-year period.

Scheduled sales must be announced 7 calendar days before sales opening. All boosted access rate are guaranteed five minutes after sales opening.

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Should SecuTix fail to achieve or sustain the MAX option rate as described, the client is entitled to a refund equivalent to the MAX option price.

At an one any point, the ACS rate used in measuring the base package and MAX option services, corresponds to the sum of the ACS rates of all the client ticketshops.

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Refunds will not be available if the access rates described in the terms of service are not reached due to third-party components delivered by a provider other than SecuTix (e.g. payment gateway).

Term and Termination

PeakProtect+ package is purchased for a fixed term of twelve months from the date of purchase. Should the client wish to terminate the agreement before the end of the twelve-month term, they will be required to fulfill payment obligations for the entirety of the twelve-month period.

Glossary

Glossary

·        ACS (access tokens

·        Scheduled sale: a pre-announced sale, with a planned ticketshop closure and purge.

·        Simple product: Any product sold through S360 platform that are not packages, season tickets, visit passes, product requiring seat map usage.