PEAK PROTECT+ Performance Pack Description
Overview of the Package
By default, SecuTix SECUTIX guarantees to each client a combined base access rate across all client’s ticketshops Ticketshops measured in ACS (see Glossary glossary below). However, in certain cases such as peak periods or high-intensity sales, this standard access rate might be insufficient to meet the client’s business needs.
PeakProtectPEAK PROTECT+ pack is SecuTix SECUTIX's solution tailored to address these requirements for clients running S360 platform on a shared slot. This package is structured as a base package sold on a yearly basis, with the option to further enhance the access rate with a MAX option, available on a per-sale event basis.
...
PEAK PROTECT+ Scope of Service
...
The PeakProtectPEAK PROTECT+ base package is designed to support a greater number of concurrent users on ticket shop portals, both on a permanent basis and during pre-scheduled sales, at an accelerated rate. Specifically, it includes:
A permanent boosted permanent boosted base rate of 3 ACS, shared across all client’s ticket shops. Sales of all product types are supported at this rate.
Three scheduled sales (see glossary below), to be utilized within a year. For simple products (see glossary below), the option to increase from the base rate to 6 ACS during these scheduled sales.
The option to purchase the MAX option as defined below.
The base package i-year period.
Scheduled sales must be announced 7 calendar days before sales opening. All boosted access rate are guaranteed five minutes after sales opening.
Any client using S360 platform is eligible for PeakProtectPEAK PROTECT+ Base Package.
Should SecuTix SECUTIX fail to achieve or sustain the base or boosted rates as described during a sale, the client is entitled to a refund equivalent to the monthly base package fee.
The MAX SALES SPEED Option
Tailored to support the most intensive sales, the MAX option offers a comprehensive solution for clients facing exceptional demand during sale events. It is purchased on a per-sale basis and provides:
A scaled-up infrastructure to ensure optimal system performance.
Access to a dedicated team of SecuTix SECUTIX experts for analyzing, preparing, and monitoring the sale event.
For simple products, a guaranteed sales rate of 10 ACS.
The guaranteed sales rate serves as a minimum benchmark and is reached five minutes after the sale opening. Depending on the specifics of the planned sale, higher throughput may be achievable.
Each MAX sale must be announced at least 7 calendar days before sales opening and can have a maximum duration of 3 days.
Only clients who have purchased PeakProtectPEAK PROTECT+ Base package are eligible for the MAX option.
Should SecuTix SECUTIX fail to achieve or sustain the MAX option rate as described, the client is entitled to a refund equivalent to the MAX option price.
At an one any point, the ACS rate used in measuring the base package and MAX option services, corresponds to the sum of the ACS rates of all the client ticketshopsTicketshops.
Limitations in liabilities
Failure to provide the additional performances included in this package do not give rise to any additional compensation outside those outlined in the scope of service.
Reduced ACS rates applied to protect any client-specific integration not contracted through SecuTix SECUTIX are not covered by the compensation agreement.
Refunds will not be available if the access rates described in the terms of service are not reached due to third-party components delivered by a provider other than SecuTix SECUTIX (e.g. payment gateway).
Term and Termination
PeakProtect+ package is purchased for a fixed term of twelve months from the date of purchase. Should the client wish to terminate the agreement before the end of the twelve-month term, they will be required to fulfill payment obligations for the entirety of the twelve-month period.
Glossary
· ACS (access “access tokens per secondsecond”): the number of individual user tokens authorized to enter the ticketshopTicketshop, per second.
Base rate: the ACS default rate guaranteed to the client, aggregated across all client ticketshops.
· Scheduled sale: a pre-announced sale, with a planned ticketshop Ticketshop closure and purge.
· Simple product: Any product sold through S360 platform that are not packages, season tickets, visit passes, product products requiring seat map usage.
...