Organizers currently handle ticket exchanges outside of TIXNGO, relying on the S-360 back-office and ticketshop, which results in a manual and fragmented process. T
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Enable the S-360 Ticket Exchange feature from the organizer settings
From the Application Settings, enable the feature Ticket exchange via S-360 ticketshop (key: ticket.s360.ticketshop.exchange)
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Redirection to the ticketshop
Event configuration at injection
By default, the S-360 Ticketshop Exchange URL specified at the event level will be used to redirect spectators to the ticketshop.
- event.metadata.index.key = EXCHANGE_TICKETSHOP_URL
- event.metadata.index.value = https://ticketshop.secutix.com/account/tickets/exchang
Ticket override at injection
However, you can override this URL on a per-ticket basis by modifying the S-360 injection template and utilizing hidden ticket details metadata.
To set this up, apply the following configuration in your S-360 injection template:
- ticketDetails.hidden.index.key = EXCHANGE_TICKETSHOP_URL
- ticketDetails.hidden.index.value = https://ticketshop.secutix.com/account/tickets/exchange
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TIXNGO differentiates how URLs are managed based on their entry points:
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Limitations
Spectator must be the ticket S-360 Cultural Contact to perform a Ticket Exchange
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