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Customize the Mobile App experience by enabling/disabling mobile features.
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TIXNGO provides a wide range of notification and emails to send to fans which are available to modify on Backoffice via Multilingual Settings. For more details about templates, please have a look at Notification and Email templates.
| A reselling ticket for $$event.name$$ has been cancelled | notification.deleted.resale-cancelled.content | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Push Notifications at delete title: Resale cancelled | Reselling ticket cancel | notification.deleted.resale-cancelled.title |
Change card number | Title of the push notification received when ticket is deleted with delete reason CHANGE_RFID | notification.deleted.change_rfid.content | A ticket for $$event.name$$ has been |
deleted |
no | |
Push Notifications at ticket delete title: |
Event cancellation | Content of the push notification received when ticket is deleted with delete reason |
ITA_ |
EVENT_ |
CANCELLATION | notification.deleted. |
ita_ |
event_ |
cancellation.title | Ticket deleted | no |
Push Notifications at ticket delete content: |
Event cancellation | Title of the push notification received when ticket is deleted with delete reason |
ITA_ |
EVENT_ |
CANCELLATION | notification.deleted. |
ita_ |
event_ |
cancellation.content | A ticket for $$event.name$$ has been deleted | no |
Push Notifications at ticket delete title: |
Forbidden | Content of the push notification received when ticket is deleted with delete reason |
FORBIDDEN | notification.deleted. |
forbidden.title | Ticket deleted | yes |
Push Notifications at ticket delete content: |
Forbidden | Title of the push notification received when ticket is deleted with delete reason |
FORBIDDEN | notification.deleted. |
forbidden.content | A ticket for $$event.name$$ has been deleted | yes |
Push Notifications at ticket delete title: |
Invalid print | Content of the push notification received when ticket is deleted with delete reason ITA_ |
INVALID_ |
notification.deleted.ita_ |
invalid_ |
print.title | Ticket deleted | no |
Push Notifications at ticket delete content |
: Invalid print | Title of the push notification received when ticket is deleted with delete reason ITA_ |
INVALID_ |
notification.deleted.ita_ |
invalid_ |
print.content | A ticket for $$event.name$$ has been deleted | no |
Push Notifications at ticket delete title: |
Loss - Courier failure situation unclear | Content of the push notification received when ticket is deleted with delete reason |
LOSS_ |
COURIER_ |
FAILURE | notification.deleted. |
loss_ |
courier_ |
failure.title | Ticket deleted | yes |
Push Notifications at ticket delete content: |
Loss - Courier failure situation unclear | Title of the push notification received when ticket is deleted with delete reason |
LOSS_ |
COURIER_ |
FAILURE | notification.deleted. |
loss_ |
courier_ |
failure.content | A ticket for $$event.name$$ has been deleted | yes |
Push Notifications at ticket delete title: |
Loss - Return back to organization distribution | Content of the push notification received when ticket is deleted with delete reason |
LOSS_ |
RETURN_ |
DISTRIBUTION | notification.deleted. |
loss_ |
return_ |
distribution.title | Ticket deleted | yes |
Push Notifications at ticket delete content: |
Loss - Return back to organization distribution | Title of the push notification received when ticket is deleted with delete reason |
LOSS_ |
RETURN_ |
DISTRIBUTION | notification.deleted. |
loss_ |
return_ |
distribution.content | A ticket for $$event.name$$ has been deleted | yes |
Push Notifications at ticket delete title: |
Mobile take back | Content of the push notification received when ticket is deleted with delete reason |
MOBILE_TAKE_ |
BACK | notification.deleted. |
mobile_take_ |
back.title | Ticket deleted | yes |
Push Notifications at ticket delete content: |
Mobile take back | Title of the push notification received when ticket is deleted with delete reason |
MOBILE_TAKE_BACK | notification.deleted.mobile_take_back.content | A ticket for $$event.name$$ has been deleted | yes |
Push Notifications at ticket delete title: |
Other cause | Content of the push notification received when ticket is deleted with delete reason |
OTHER | notification.deleted. |
other.title | Ticket deleted | no |
Push Notifications at ticket delete content: |
Other cause | Title of the push notification received when ticket is deleted with delete reason |
OTHER | notification.deleted. |
other.content | A ticket for $$event.name$$ has been deleted | no |
Push Notifications at ticket delete title: |
Printing issue-Low printing quality or paper jam | Content of the push notification received when ticket is deleted with delete reason |
PRINT_KO | notification.deleted. |
print_ko.title | Ticket deleted | yes |
Push Notifications at ticket delete content: |
Printing issue-Low printing quality or paper jam | Title of the push notification received when ticket is deleted with delete reason |
PRINT_KO | notification.deleted. |
print_ko.content | A ticket for $$event.name$$ has been deleted | yes |
Push Notifications at ticket delete title: |
Reprint | Content of the push notification received when ticket is deleted with delete reason |
REPRINT | notification.deleted. |
reprint.title | Ticket deleted | no |
Push Notifications at ticket delete content: |
Reprint | Title of the push notification received when ticket is deleted with delete reason |
REPRINT | notification.deleted. |
reprint.content | A ticket for $$event.name$$ has been deleted | no |
Push Notifications at ticket delete title: |
Reprint - App not working, change to paper ticket | Content of the push notification received when ticket is deleted with delete reason |
REPRINT_APP_ |
PAPER | notification.deleted. |
reprint_app_ |
paper.title |
Ticket deleted | yes |
Push Notifications at ticket delete content: Reprint - App not working, change to paper ticket | Title of the push notification received when ticket is deleted with delete reason |
REPRINT_APP_ |
PAPER | notification.deleted. |
reprint_app_ |
paper.content | A ticket for $$event.name$$ has been deleted | yes |
Push Notifications at ticket delete title: |
Reprint - Customer requests change to mobile ticket | Content of the push notification received when ticket is deleted with delete reason |
REPRINT_ |
CONTACT_ |
MOBILE | notification.deleted. |
reprint_ |
contact_ |
mobile.title | Ticket deleted | yes |
Push Notifications at ticket delete content: |
Reprint - Customer requests change to mobile ticket | Title of the push notification received when ticket is deleted with delete reason |
REPRINT_ |
CONTACT_ |
MOBILE | notification.deleted. |
reprint_ |
contact_ |
mobile.content | A ticket for $$event.name$$ has been deleted | yes |
Push Notifications at ticket delete title |
: Reprint - Customer requests change to paper ticket | Content of the push notification received when ticket is deleted with delete reason |
REPRINT_CONTACT_PAPER | notification.deleted. |
reprint_contact_paper.title | Ticket deleted | yes |
Push Notifications at ticket delete content: |
Reprint - Customer requests change to paper ticket | Title of the push notification received when ticket is deleted with delete reason |
REPRINT_CONTACT_PAPER | notification.deleted. |
reprint_contact_paper.content | A ticket for $$event.name$$ has been deleted | yes |
Push Notifications at ticket delete title: |
Reprint - Destroyed or unreadable barcode | Content of the push notification received when ticket is deleted with delete reason |
REPRINT_ |
DAMAGED | notification.deleted. |
reprint_ |
damaged.title | Ticket deleted | yes |
Push Notifications at ticket delete content: |
Reprint - Destroyed or unreadable barcode | Title of the push notification received when ticket is deleted with delete reason |
REPRINT_ |
DAMAGED | notification.deleted. |
reprint_damaged.content | A ticket for $$event.name$$ has been deleted | yes |
Push Notifications at ticket delete title: |
Reprint - Organization requests change to mobile ticket | Content of the push notification received when ticket is deleted with delete reason |
REPRINT_ |
ORG_ |
MOBILE | notification.deleted. |
reprint_ |
org_ |
mobile.title | Ticket deleted | yes |
Push Notifications at ticket delete content: |
Reprint - Organization requests change to mobile ticket | Title of the push notification received when ticket is deleted with delete reason |
REPRINT_ |
ORG_ |
MOBILE | notification.deleted. |
reprint_ |
org_ |
mobile.content | A ticket for $$event.name$$ has been deleted | yes |
Push Notifications at ticket delete title: |
Reprint - Organization requests change to paper ticket | Content of the push notification received when ticket is deleted with delete reason |
REPRINT_ |
ORG_ |
PAPER | notification.deleted. |
reprint_ |
org_ |
paper.title | Ticket deleted | yes |
Push Notifications at ticket delete content: |
Reprint - Organization requests change to paper ticket | Title of the push notification received when ticket is deleted with delete reason |
REPRINT_ |
ORG_ |
PAPER | notification.deleted. |
reprint_ |
org_ |
paper.content | A ticket for $$event.name$$ has been deleted | yes |
Push Notifications at ticket delete title: |
Reprint - PNA requests to on-site collection | Content of the push notification received when ticket is deleted with delete reason |
REPRINT_PNA_ |
ON_ |
SITE | notification.deleted. |
reprint_pna_ |
on_ |
site.title | Ticket deleted | yes |
Push Notifications at ticket delete content: |
Reprint - PNA requests to on-site collection | Title of the push notification received when ticket is deleted with delete reason |
REPRINT_PNA_ |
ON_ |
SITE | notification.deleted. |
reprint_pna_ |
on_site.content | A ticket for $$event.name$$ has been deleted | yes |
Push Notifications at ticket delete title: |
Reprint - Reseating after distribution | Content of the push notification received when ticket is deleted with delete reason |
REPRINT_RESEAT | notification.deleted. |
reprint_reseat.title | Ticket deleted | yes |
Push Notifications at ticket delete content: |
Reprint - Reseating after distribution | Title of the push notification received when ticket is deleted with delete reason |
REPRINT_RESEAT | notification.deleted. |
reprint_reseat.content | A ticket for $$event.name$$ has been deleted | yes |
Push Notifications at ticket delete title: |
Reseating | Content of the push notification received when ticket is deleted with delete reason |
RESEAT | notification.deleted. |
reseat.title | Ticket deleted | no |
Push Notifications at ticket delete content: |
Reseating | Title of the push notification received when ticket is deleted with delete reason |
RESEAT | notification.deleted.reseat.content | A ticket for $$event.name$$ has been deleted | no |
Push Notifications at ticket delete title: |
Stolen - Ticket stolen | Content of the push notification received when ticket is deleted with delete reason |
THEFT | notification.deleted. |
theft.title | Ticket deleted | yes |
Push Notifications at ticket delete content: |
Stolen - Ticket stolen | Title of the push notification received when ticket is deleted with delete reason |
THEFT | notification.deleted. |
theft.content | A ticket for $$event.name$$ has been deleted | yes |
Push Notifications at ticket delete title: |
Ticket loss | Content of the push notification received when ticket is deleted with delete reason |
LOSS | notification.deleted. |
loss.title | Ticket deleted | no |
Push Notifications at ticket delete content: |
Ticket loss | Title of the push notification received when ticket is deleted with delete reason |
LOSS | notification.deleted.loss.content | A ticket for $$event. |
name$$ has been deleted | no |
Push Notifications at ticket delete title: |
Transaction not completed | Content of the push notification received when ticket is deleted with delete reason |
ITA_TRANS_ |
NOT_ |
COMPLETED | notification.deleted. |
ita_trans_ |
not_ |
completed.title | Ticket deleted | no |
Push Notifications at ticket delete content: |
Transaction not completed | Title of the push notification received when ticket is deleted with delete reason |
ITA_TRANS_ |
NOT_ |
COMPLETED | notification.deleted. |
ita_trans_ |
not_ |
completed.content | A ticket for $$event.name$$ has been deleted | no |
Push Notifications at ticket delete title: |
Wrong data | Content of the push notification received when ticket is deleted with delete reason |
ITA_ |
WRONG_ |
DATA | notification.deleted. |
ita_ |
wrong_ |
data.title | Ticket deleted | no |
Push Notifications at ticket delete content: |
Wrong data | Title of the push notification received when ticket is deleted with delete reason |
ITA_ |
WRONG_ |
DATA | notification.deleted. |
ita_ |
wrong_ |
data.content | A ticket for $$event.name$$ has been deleted | no |
Push Notifications at ticket |
activation content | Content of the push notification received when a ticket is |
activated | notification. |
activated.content | A ticket for $$event.name$$ has been activated | yes |
Push Notifications at ticket |
activation title | Title of the push notification received when a ticket is |
activated | notification. |
activated.title | Ticket activated | yes |
Push Notifications at |
transfer cancelation content | Content of the push notification received when |
a transfer is canceled by sender | notification. |
cancel.content | The transfer of the ticket "$$event.name$$" has been cancelled | yes |
Push Notifications at transfer cancelation title | Title of the push notification received when |
a transfer is canceled by sender | notification.cancel.title | Ticket Transfer Cancelled | yes |
Push Notifications at |
update content | Content of the push notification received when a ticket |
's information is updated by organizer | notification.update.ticket.content | Your ticket for $$event.name$$ has been updated | yes |
Push Notifications at ticket |
update title | Title of the push notification received when a ticket |
's information is updated by organizer | notification.update.ticket.title | Ticket Updated | yes |
Push Notifications at |
transfer accept title | Title of the push notification received by sender when |
transfer is accepted by the receiver | notification. |
acknowledge.accepted.title | Ticket Transfer Accepted | yes |
Push Notifications at |
transfer accept content | Content of the push notification received by sender when |
transfer is accepted by the receiver | notification.acknowledge.accepted.content | The ticket's transfer for $$event.name$$ was accepted by $$spectator.name$$ | yes |
Push Notifications at transfer reject title | Title of the push notification received by sender when |
transfer is rejected by the receiver | notification. |
acknowledge. |
rejected.title | Ticket Transfer Rejected | yes |
Push Notifications at |
transfer reject content | Content of the push notification received by sender when |
transfer is rejected by the receiver | notification.acknowledge.rejected.content | The ticket's transfer for $$event.name$$ was rejected by $$spectator.name$$ | yes |
Push Notifications at transfer have been auto_canceled successfully title | Title of the push notification received by sender when |
transfer is auto canceled by TIXNGO system | notification. |
information. |
automaticallycancel.title | Ticket is canceled | yes |
Push Notifications at |
transfer have been auto_canceled successfully content | Content of the push notification received by sender when |
transfer is auto canceled by TIXGO system | notification. |
information. |
automaticallycancel.content |
Your ticket transfer for $$event.name$$ is canceled | yes |
Push Notification at session logout title | Title of the push notification received |
by a user at session logout | notification. |
logout. |
title |
Logout from device | yes |
Push Notification at session logout content | Content of the push n |
by a user at session logout | notification. |
logout.content |
You have been successfully logged out | yes | |
Push Notification to initiate logout of session title | Title of the push notification received |
by a user at force logout by security rules | notification. |
logout. |
force.title |
New connection on your account | yes | |
Push Notification to initiate logout of session content | Content of the push notification received |
by a user at force logout by security rules | notification. |
logout. |
force.content |
Push Notifications at ticket activation content
Content of the push notification recieved when a ticket is activated
notification.activated.content
Push Notifications at ticket activation title
Title of the push notification recieved when a ticket is activated
notification.activated.title
Push Notifications at transfer cancelation content
Content of the push notification recieved when a transfer is canceled by sender
notification.cancel.content
Push Notifications at transfer cancelation title
Title of the p
notification.cancel.title
Push Notifications at transfer accept title
Title of the push notification received by sender when transfer is accepted by the receiver
notification.acknowledge.accepted.title
Push Notifications at transfer accept content
Content of the push notification received by sender when transfer is accepted by the receiver
notification.acknowledge.accepted.content
Push Notifications at transfer reject title
Title of the push notification received by sender when transfer is rejected by the receiver
notification.acknowledge.rejected.title
Push Notifications at transfer reject content
Content of the push notification received by sender when transfer is rejected by the receiver
notification.acknowledge.rejected.content
Push Notification at session logout title
Title of the push notification received by a user at session logout
notification.logout.title
Push Notification at session logout content
Content of the push notification received by a user at session logout
notification.logout.content
Email subject at ticket injection
Email subject received by initial spectator when a ticket is injected
email.invitation.inject.subject
Email body at ticket injection
Email body received by initial spectator when a ticket is injected
email.invitation.inject.body
Email subject at ticket transfer to unknown account
Email subject received by recipient of transfer when account is not in TIXNGO system
email.invitation.approval.subject
Email body at ticket transfer to unknown account
Email body received by recipient of transfer when account is not in TIXNGO system
email.invitation.approval.body
Email subject at ticket transfer to known account
Email subject received by recipient of transfer when account is already in TIXNGO system
email.information.approval.subject
Email body at ticket transfer to known account
Email body received by recipient of transfer when account is already in TIXNGO system
email.information.approval.body
Email subject at ticket transfer cancellation
Email subject received by recipient of transfer when transfer is cancelled
email.information.cancel.subject
Email body at ticket transfer cancellation
Email body received by recipient of transfer when transfer is cancelled
email.information.cancel.body
Email subject for reminders
Email subject received when spectator gets a reminder (has not downloaded his ticket yet)
email.reminder.subject
Email body for reminders
Email body received when spectator gets a reminder (has not downloaded his ticket yet)
email.reminder.body
Email subject at ticket deletion
Email subject received by spectator when a ticket is deleted
email.delete.subject
Email body at ticket deletion
Email body received by spectator when a ticket is deleted
email.delete.body
Email subject at transfer has been auto_canceled successfully (to recipients)
Email subject received by spectator(transfer receiver) when a ticket is auto_canceled
email.information.automaticallycancel.recipient.subject
Email body at transfer has been auto_canceled successfully (to senders)
Email body received by spectator(transfer sender) when a ticket is auto_canceled
email.information.automaticallycancel.sender.body
Another device connected to your account and you will be disconnected | yes | |||
Email subject at ticket injection | Email subject received by initial spectator when a ticket is injected | email.invitation.inject.subject | Refer: | yes |
Email body at ticket injection | Email body received by initial spectator when a ticket is injected | email.invitation.inject.body | Refer: | yes |
Email subject at ticket transfer to unknown account | Email subject received by recipient of transfer when account is not in TIXNGO system | email.invitation.approval.subject | Refer: | yes |
Email body at ticket transfer to unknown account | Email body received by recipient of transfer when account is not in TIXNGO system | email.invitation.approval.body | Refer: | yes |
Email subject at ticket transfer to known account | Email subject received by recipient of transfer when account is already in TIXNGO system | email.information.approval.subject | Refer: | yes |
Email body at ticket transfer to known account | Email body received by recipient of tra | email.information.approval.body | Refer: | yes |
Email subject at ticket transfer cancellation | Email subject received by recipient of transfer when transfer is cancelled | email.information.cancel.subject | Refer: | yes |
Email body at ticket transfer cancellation | Email body received by recipient of transfer when transfer is cancelled | email.information.cancel.body | Refer: | yes |
Email subject for reminders | Email subject received when spectator gets a reminder (has not downloaded his ticket yet) | email.reminder.subject | Refer: | yes |
Email body for reminders | Email body received when spectator gets a reminder (has not downloaded his ticket yet) | email.reminder.body | Refer: | yes |
Email subject at ticket deletion | Email subject received by spectator when a ticket is deleted | email.delete.subject | Refer: | yes |
Email body at ticket deletion | Email body received by spectator when a ticket is deleted | email.delete.body | Refer: | yes |
Email subject at transfer has been auto_canceled successfully (to recipients) | Email subject received by spectator(transfer receiver) when a ticket is auto_canceled | email.information.automaticallycancel.recipient.subject | Refer: | yes |
Email body at transfer has been auto_canceled successfully (to recipients) | Email body received by spectator(transfer receiver) when a ticket is auto_canceled | email.information.automaticallycancel.recipient.body | Refer: | yes |
Email subject at transfer has | Email subject received by spectator(transfer sender) when a ticket is auto_canceled | email.information.automaticallycancel.sender.subject | Refer: | yes |
Email body at transfer has been auto_canceled successfully (to senders) | Email body received by spectator(transfer sender) when a ticket is auto_canceled | email.information.automaticallycancel.sender.body | Refer: | yes |
Email subject for activation code of spectator without ticket | Email subject received by spectator when this spectator is using pin code to login and not yet have a ticket in their wallet | email.account.activation.noticket.subject | Refer: | yes |
Email body for activation code of spectator without ticket | Email body received by spectator when this spectator is using pin code to login and not yet have a ticket in their wallet | email.account.activation.noticket.body | Refer: | yes |
Email subject for activation code of spectator with ticket | Email subj | email.account.activation.subject | Refer: | yes |
Email body for activation code of spectator with ticket | Email body received by spectator when this spectator is using pin code to login and already have at least 1 ticket in their wallet | email.account.activation.body | Refer: | yes |
Account deletion URL | If a user change Account deletion mode to "Manage by Organizer" he or she must provide the Account deletion URL here, spectators will be redirected to this link when they click on "Delete my account" on the mobile ticket app | account.deletion.url | https://r.tixngo.io/account-deletion/p5/index.html | yes |
Email subject sent to recipient when ticket transfer to Unknown account (single email for bulk tickets) | Email subject sent to recipient when ticket transfer to an unregistered account | email.invitation.bulk.approval.subject | Refer: | yes |
Email body sen | Email body sent to recipient when ticket transfer to an unregistered account | email.invitation.bulk.approval.body | Refer: | yes |
Email subject sent to recipient when ticket transfer to Known account (single email for bulk tickets) | Email subject sent to recipient when ticket transfer to an already registered account | email.information.bulk.approval.subject | Refer: | yes |
Email body sent to recipient when ticket transfer to Known account (single email for bulk tickets) | Email body sent to recipient when ticket transfer to an already registered account | email.information.bulk.approval.body | Refer: | yes |
Email subject sent to sender when ticket transfer delivered successfully (single email for bulk tickets) | Email subject sent to sender when ticket transfer delivered successfully (recipient accepted and downloaded the tickets) | email.sent.sender.bulk.subject | Refer: | yes |
Email body sent to sender when ticket transfer delivered successfully (single email for bulk tickets) | Email body sent to sender when ticket transfer delivered successfully (recipient accepted and downloaded the tickets) | email.sent.sender.bulk.body | Refer: | yes |
Email subject sent to recipient when ticket transfer cancel by sender (single email for bulk tickets) | Email subject sent to recipient of transfer when the transfer is cancelled by sender | email.information.bulk.cancel.subject | Refer: | yes |
Email body sent to recipient when ticket transfer cancel by sender (single email for bulk tickets) | Email body sent to recipient of transfer when the transfer is cancelled by sender | email.information.bulk.cancel.body | Refer: | yes |
Email subject sent to spectator for account deletion confirmation If the email address has valid future mobile tickets (the confirmation link is valid for 24 hours) | Email subject sent to spectator to prompt & confirm the deletion intent
| email.account.deletion.confirmation.subject | Refer: | |
Email body sent to spectator for account deletion confirmation If the email address has valid future mobile tickets (the confirmation link is valid for 24 hours) | Email body sent to spectator to prompt & confirm the deletion intent
| email.account.deletion.confirmation.body | Refer: | |
Email subject sent to spectator to confirm that their account has been deleted for following cases: | Email subject sent to spectator to confirm the finalization of the deletion of his/her account
| email.account.deleted.subject | Refer: | |
Email body sent to spectator to confirm that their account has been deleted for following cases: | Email body sent to spectator to confirm the finalization of the deletion of his/her account
| email.account.deleted.body | Refer: |
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Customize the registration experience in the Mobile App by altering the visibility of spectator fields.
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Customize the ticket assignment experience in the Mobile App by altering the visibility of guests fields.
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