In "point of sales" configuration, if the function "Mass Printing" (bulk printing/download) is enabled (either "By Product" or "By File"), a new option "Use mobile ticket if possible" is now available.

When this new option is enabled on the corresponding point of sales, when printing/downloading tickets in bulk, tickets will be printed in mobile format, if possible. PDF format will be used, if the mobile format is not available.

In the confirmation email, an additional URL can be configure to download tickets directly from the email.

{#set($mobileTicketUri = "$ticketUri&ticketSupport=MOBILE&")}

This additional url can be set to the mobile ticket link.

With that document configuration, contacts will receive this email after paying for their tickets with shipment mode "Electronic"

By clicking on that URL, your customer will be able to see his tickets in mobile format.