OPEN API Performance Pack

Overview of the Package

The OPEN API Performance Pack is designed to enhance your integration capabilities with our ticketing software, offering advanced analytics, increased throughput, and sophisticated integration options beyond those provided by the standard OPEN API Functional Pack. This package facilitates seamless scalability, improved customer engagement, and efficiency in your ticketing operations, ideal for organizations seeking elevated API performance and capacity.

SECUTIX Platform calls (e.g., TIXNGO interface, SECUTIX Access Control) and calls from SECUTIX ISV Partners are not covered by this pack. These calls are not subject to additional billing or counted withing the quotas mentioned below.

OPEN API Performance Pack Scope of Service

• Pricing model: licence fee + usage-based billing

• API Calls: With the pack the client has the option to increase the number and rate of inbound and outbound API calls above the standard offering (current standard limit is 10K calls per month with a maximum rate of 180 calls per minute). The maximum rate SECUTIX can support within the scope of this pack will depend on the specific client integration.

• Data Size: No limit is set on the amount of data that can transit via the APIs (usage-based fees are in place).

• API Keys: 50 per client.

• Access to Keys App: With the pack you gain access to the KEYS application, which provides comprehensive insights into your system’s utilization, including API key usage, services accessed, and error tracking.

• Advanced Reporting: The client has a direct access to advanced reporting metrics on the API usage, provided within the KEYS application.

• Consulting from Experts: SECUTIX experts are available on-demand to guide and optimize API integrations (extra charges may apply depending on the level of support needed).

• Peak API Usage: The pack provides the ability to temporarily boost the API rate to support large events and critical operations. The exact rate supported will depend on the details of the integration and will be agreed upon with the client during the preparation phase.

Billing and Usage

• Measurement and Billing: Usage is measured and billed based on the volume of API calls and the data consumed. Every block of 1,000 API calls or 1GB of data is counted as a full block for billing purposes.

• Monthly Billing Cycle: Billing is monthly and facilitates easier planning and budgeting, aligning with industry standards for consistency and predictability.

• Out of scope: calls internal to the SECUTIX Platform (e.g. TIXNGO interface, SECUTIX Access Control) as well as calls from the SECUTIX ISV Partners, are excluded from the chargeable count of calls. These Partners are listed in the table below. 

Peak API Usage Activation

• Request Procedure: Activation requests for Peak API Usage must be submitted through Salesforce using our dedicated form.

• Monitoring and Support: Each activation is monitored closely by our team of experts to ensure optimal performance and stability during high-demand periods.

Eligibility and Access

• Access Restrictions: The KEYS App and other API Performance Pack features are intended for stakeholders directly associated with the tenant organization and should not be used by external integrators involved in the implementation process.

• Adjustments and Exclusions: Valid reasons for excluding certain types of calls will be assessed by SECUTIX Sales/CSMs, and the monthly free tier will be adjusted accordingly to simplify billing adjustments.