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Box-Office issues, checklist

Box-Office issues, checklist

Nov 25, 2022

Symptoms

  • Cannot print, cannot pay by card, cash-desk doesn't open when paying cash

Analyse

  • Is the device manager status picture clean ? (without red cross or blue dots)

    • Blue dots: SecuTix is still trying to connect to the Device Driver Manager. This should not take more than 30s, except if you see a java progress bar (update of the device driver manager is in progress)

    • Red cross: SecuTix was not able to connect to the Device Driver Manager, see the checklist below

    • No indication on top of the printer logo: all good

Checklist

  • Is the device driver manager started ?

  • An anti-virus that is too strict could block the communication between Firefox and the Device Driver Manager.

    • Try to temporarily deactivate the anti-virus and check again to see if it now work. If it's the case, find the way to configure the anti-virus to trust Firefox and the Device Driver Manager.

    • "ESET Security" is such an anti-virus that has shown to b

    • "McAffee" also, at least at one client, caused some issues.

  • Has there been any changes of the configuration of these PC in the last days ?

    • Try to deduce what could impact the system.

  • Did the operators wait until the connection is established (no more blue dots on the icon) ?

    • The icon (printer with blue dots) should move to printer without blue dots (and no red cross) after less than one minute.

  • Do you have a proxy that could block the device driver manager to connect to secutix.com ?

  • Sometimes, the Boca driver needs to be installed. So if all else fails, check that it's the case and that the Boca is correctly displayed in the Windows Spooler.