Ticket ownership transfer

Context

Are you working in a market where customers are allowed to freely re

To support this resale model, event organizers need to provide a way to transfer ticket ownership to the new buyer - allowing them to resell the ticket again if needed.

Until now, in S360, refunds were always issued to the main contact, regardless of who actually owned or resold the ticket (typically the cultural contact). This created confusion when the resale proceeds didn’t go to the person who had the right to resell. With this improvement, the refund will now go directly to the ticket owner - the person with the resale rights - ensuring clarity and fairness in the resale process.

Solution

An option allows organizations to configure whether ownership should be transferred or not. If ownership is never transferred, the ticket owner will be either the buyer contact or the cultural contact, depending on the configuration

When ownership is not transferred by default, a new feature allows the transfer of ownership for tickets. This responds to a requirement from the U.S. market, where organizers must provide a way to transfer ticket ownership if a ticket has been resold through a third-party platform. From the ticket shop, the current ticket owner will now see a new option to transfer ownership for tickets available for resale.

To initiate the transfer, the sender must enter the recipient's email address. The recipient will receive an email notification and, upon logging into the portal, will be able to accept or decline the transfer.

If accepted, the ticket will be assigned to the recipient
If declined, the ticket will stay with the current owner

In case of mistakes - such as an incorrect email - the sender can cancel the transfer at any time before it is accepted.

This manual transfer process currently applies only to blockchain tickets.

By default, ownership of a ticket remains wimain contact unless changed through this process.

Depending on ownership:

Only the designated owner can put a ticket up for resale or transfer it.
Any refund from resale will be issued to that person

Getting Started

Backend Configuration:

Define ticket owner globally at organisation level
The default setting for this parameter is Cultural contact
Enable ownership transfer process
The ownership transfer process is enabled through POS configuration.