Send a document when printing or collecting tickets

Solution

Two new action kinds have been added to allow configuring documents to be printed or sent by email in the following case:

• print ticket: this event is triggered when tickets are printed from the back-office, from the file details, ticket list and on-site support screens.
• collect tickets: this event is triggered when tickets are collected through the on-site collection screen, even if tickets are already printed.

Note that, if the tickets are not printed, both action kind will be triggered from the on-site collection screen. This means that if documents are configured for both, both sets of documents will be printed.